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It can always happen that something does not go exactly as planned. We advise you to first make complaints known to us by sending an e-mail to info@Auveya Skin.nl . We will do our utmost to resolve your complaint to your satisfaction.

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur . You can do this via the following link: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

In addition, consumers within the EU can file complaints via the European Commission's ODR platform . This platform can be reached via: http://ec.europa.eu/odr . If your complaint has not yet been handled elsewhere, you are free to file your complaint via this platform.

We are always open to a suitable solution and hope to help you soon.